FAQs

Frequently Asked Questions

Everything you need to know about sourcing with Dongpu Trading

What products do you supply?

We specialize in apparel, jewelry, furniture, and a wide range of general merchandise. All products are sourced directly from manufacturers in Fuqing, Fuzhou, China.

Do you offer OEM / ODM services?

Yes, we provide full customization services including private labeling, custom packaging, and product design modifications to match your brand requirements.

What is your minimum order quantity (MOQ)?

MOQ varies by product category. Generally, it ranges from 100 to 500 pieces per item. Contact us for specific product MOQ details and flexible options for trial orders.

How do I request a return or refund?

We stand behind our products. If your order is lost or arrives damaged, we take full responsibility and will provide a full refund.
For all other return requests, the items must be shipped back to our overseas warehouse.
Please contact our customer service team for the specific return address and detailed instructions.

What shipping options do you offer?

We support Air freight And We handle all customs documentation.

What payment methods do you accept?

・Digital Wallets: Apple Pay, Google Pay
・Credit & Debit Cards: Visa, Mastercard, American Express, Discover.

How long is the production lead time?

⏱️ Handling Time: 4-6 Days 🚀 US/Europe/Canada/Australia Delivery: 7-14 Days 🌍 Other Countries: 8-20 Days 📦 Estimated Arrival: 11-20 Days total